Once you do that, the concept is the same as before. Both you and the person you’re helping need to run the same program. AirSquirrels has a great support page on how to use the program to mirror an iPhone or iPad. This program lets you mirror an iPhone or iPad device to a desktop computer (Mac or PC) AirSquirrels has a seven-day trial, which is perfect for a one-time support session.Īfter they install Reflector, they’ll go to the iOS control center (swipe up from the bottom.) On the Airplay icon, have them select the name of the computer and turn on Mirroring. If the person you’re helping doesn’t have a Mac, they’ll need to download the latest version of Reflector by AirSquirrels. Since iOS 7, Apple has supported mirroring of the screen to Airplay-compatible devices. This configuration adds a few steps, but the concept is the same. You can’t control the iPhone, but you can see what they are doing and explain any fixes or suggestions.Ī Little Harder: Older Mac, Windows, or Older iOS device? Step 1: Mirror The Screen to a Mac or PC Now you can remotely see their Mac and the iOS screen mirrored on that Mac. From there, choose the Ask to share screen. Once you’ve made contact, click Details and then the screen-sharing icon. If you’re on a Mac with Yosemite, go to the Messages app and send them an iMessage. They don’t need to record the screen, but the recording might help them in the future. Once the person you are helping does this, the iPhone’s screen will show up on the Mac.
Apple might explain this better in a later version of QuickTime Player, but for now, it works. You don’t want the camera of the iPhone you want the screen. Then, click the arrow next to the red record button and choose the iPhone or iPad as the camera.
Once the person you’re helping plugs the iOS device into the Mac, open QuickTime Player and select New Movie Recording from the File Menu. Quicktime Player in Yosemite can mirror (and record) the screen of an iOS 8 device with a Lightning connector. Step 1: Start Quicktime Player and Have Them Plug in the iPhone or iPad Both of you need to know the Apple ID associated with iMessage on your devices. If you’re on a Mac running Yosemite, then that’s all either of you needs. We’ll call that the host–that’s the device you’re supporting.
Remote Support iPhone the Easy Way-Preferred System Requirement:įor this trick to work, the person with the iOS device needs to have a Mac running Yosemite (or higher) and an iPhone or iPad that uses a Lightning connector (not the 30-pin connector.) The device needs to be running iOS 8 or higher.
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